The Importance of Knowing Work-in-Progress Metrics in Integration Projects

Tom CoffinsmartPRENEUR Blog Series

For Systems Integrators, the ability to track and understand work-in-progress (WIP) metrics is crucial for success. Integration projects involve combining disparate systems, data, and processes into a a single deliverable. This presents unique challenges and complexities. 


Understanding WIP metrics provides project stakeholders with visibility into the progress of various tasks and activities within the project. This fosters accountability and allows stakeholders to identify bottlenecks or areas where resources may need to be reallocated to maintain project momentum.

Resource Management is critical. 

Projects often involve multiple teams, departments, and external vendors working together towards the common goal. WIP metrics assist project managers to effectively allocate resources based on the current workload and prioritize tasks accordingly. This ensures that resources are utilized efficiently and that critical project milestones are met on time.

Your WIP metrics should serve as key performance indicators (KPIs) for assessing the overall health and progress of each project. By tracking metrics such as over/under billing, proposed vs actual labor times and costs, expected vs actual trips, change orders and others project managers can gauge the project’s performance against predefined targets and make informed decisions to improve efficiency and productivity.

Continuous Improvement

It is important to strive for continuous improvement.  Integration projects are iterative by nature, with multiple phases and iterations required to achieve the promise to the customer. Analyze WIP metrics, meet weekly with project teams to discuss and identify areas for improvement.  Implement process refinements and develop best practices to streamline workflow and optimize resource utilization for future phases of the project.

Ultimately, the success of any project is measured by the satisfaction of the client. Closely monitoring WIP metrics can ensure that project deliverables meet the client’s expectations in terms of functionality, quality, and on time completion. This helps build trust and credibility with clients and strengthens the long-term relationship between project stakeholders such as builders, architects, interior designers, the electricians, drywallers, etc. and ultimately will assist you with closing more business.

How’s your work in progress adding up?

About the Author

Tom Coffin

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Tom Coffin is CEO/President/Co-Founder of Simply Reliable. He has owned and operated companies in retail, security, Audio/Video, Systems Integration, and Home Automation product manufacturing sector.