In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the four types of questions that are eating your time away.
Episode 104: Managing and Hiring “A” Players
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the managing and hiring of “A” players for your company.
Episode 98: Use Meeting Agendas
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the value and importance using meeting agendas to make your meetings more productive.
Episode 92: Am I Overstaffed?
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the strategies and tactics to keep payroll in line with profitability.
Episode 86: Creating A Training Matrix
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the training matrix as a way of improving employee performance, self confidence, and advancement.
Creating a Training Matrix
Integrators have technicians of varying skill levels. From integrator to integrator those technicians are completely different in terms of their given skills, certifications, titles, pay scales, etc. Even within an integrator there is usually no clearly defined structure for what defines an Entry Level, Mid Level, or Senior Level Tech. The use of a training matrix becomes incredibly powerful in ...