Tag Archive

Your employee may be a 20-year veteran in their role however do they know what happens after their part of the job is finished?  What about what happens upstream before they start? Most business documentation is created because an employee made a mistake!  For example, 50% of the time we install an outdoor audio system, we forget to cover up ...

Have you ever wondered about the theory behind learning a new skill? In the 70’s, the 4 Phase Learning Cycle was developed by Gordon Training International.  The concept helps us understand that learners are not aware of how little or how much they know about a given skill or subject.  All learners go through these four phases depending on how ...

Nearly 75% percent of communications that are received are interpreted incorrectly! In today’s world, we have way too many ways to communicate with our co-workers.  Over the phone, text message, email, messaging software, video conferencing, software alerts, and in person just to name a few.   Companies that want to operate efficiently communicate on purpose. The military uses the phonetic alphabet ...

Does your contract dictate your client experience? A contract is nothing more than legal protection that lays out the obligations of your company to your client and vice versa.  In the event there is a discrepancy about the project, you can both revert back to the contract to clear up any misunderstandings. Most companies bury the project milestones, timelines, and ...