Managing and Motivating a Talented and Driven Sales Team Isn’t Easy

Roberta Lewis smartPRENEUR Blog Series

Managing and motivating a seasoned sales force isn’t an easy feat by any means.  The more successful a salesperson becomes, the more difficult it becomes to motivate and get them to participate in regular programs and incentives.  In fact, the top performers are the salespeople you'll need to spend the most time managing.  The top sales performers are typically the ...

Negative Reviews and how to deal with them

Marc Bally smartPRENEUR Blog Series

Negative Reviews and how to deal with them Have you ever received a negative review? How you respond makes a world of difference! THE FACTS Research shows that most consumers do research before the purchase process and often trust online reviews, making these reviews key to your business’ success. 88% of consumers trust online reviews about the same as a ...

Creative Compensation and Incentive Plans are Important for Productivity and Profits

Roberta Lewis smartPRENEUR Blog Series

Money Does Not Equal Motivation I learned early in my retail sales management career that money and other motivational incentives do not motivate all people the same.  In fact, what motivates one person does not necessarily motivate the next.  The reason for creating incentive plans and bonuses is to raise productivity, shorten downtime, increase billable hours, increase profits, and stimulate ...

The Buck Stops Here!

Roberta Lewis smartPRENEUR Blog Series

Listening to, Hearing and Empowering Your Managers Growing A Business In my past, I grew within a specialty retail business from an accounting clerk upward, to accounting manager, office manager, general manager, vice president, and then to the organization’s president within a twenty-year period. During my tenure, our staff count went from around thirty to over two hundred.  I learned ...