In this episode Tom’s guest is Jason Sayen. Tom and Jason discuss the benefits and a plan to create workflow documentation.
What happens next?
Your employee may be a 20-year veteran in their role however do they know what happens after their part of the job is finished? What about what happens upstream before they start? Most business documentation is created because an employee made a mistake! For example, 50% of the time we install an outdoor audio system, we forget to cover up ...
Episode 107: Are your employees unconsciously competent?
In this episode Tom’s guest is Jason Sayen of I Am Sayen. Tom and Jason discuss the challenges of how to create change in your organization and make those changes stick.
Are your employees unconsciously competent?
Have you ever wondered about the theory behind learning a new skill? In the 70’s, the 4 Phase Learning Cycle was developed by Gordon Training International. The concept helps us understand that learners are not aware of how little or how much they know about a given skill or subject. All learners go through these four phases depending on how ...
Episode 101: Do you have a communication standard? No? Foxtrot Alpha India Lima!
In this episode Tom’s guest is Jason Sayen of I Am Sayen. Tom and Jason discuss the challenges of how to create change in your organization and make those changes stick.
Do you have a communication standard? No? Foxtrot Alpha India Lima!
Nearly 75% percent of communications that are received are interpreted incorrectly! In today’s world, we have way too many ways to communicate with our co-workers. Over the phone, text message, email, messaging software, video conferencing, software alerts, and in person just to name a few. Companies that want to operate efficiently communicate on purpose. The military uses the phonetic alphabet ...
Episode 95: Can your client visualize what your project management looks like?
In this episode Tom’s guest is Jason Sayen of I Am Sayen. Tom and Jason discuss the challenges of how to create change in your organization and make those changes stick.
Can Your Client Visualize What Your Project Management Looks Like?
Does your contract dictate your client experience? A contract is nothing more than legal protection that lays out the obligations of your company to your client and vice versa. In the event there is a discrepancy about the project, you can both revert back to the contract to clear up any misunderstandings. Most companies bury the project milestones, timelines, and ...
Episode 89: How to Implement Change In Your Organization and Make It Stick
In this episode Tom’s guest is Jason Sayen of I Am Sayen. Tom and Jason discuss the challenges of how to create change in your organization and make those changes stick.
How to Implement Change in Your Organization and Make it Stick
Nobody likes change…especially in organizations. Worse yet, nobody likes being told what to do without an explanation or a chance at discussing why the change is happening. But as organizations grow and add more employees, change is inevitable and when it’s implemented incorrectly, it can have catastrophic effects. Assuming the organization has done its homework on what the change is ...