Am I Overstaffed?

Chris SmithsmartPRENEUR Blog Series

We would all like to run profitable businesses. The largest expense for a business are its people. If we have too many of them compared to our sales volume we can quickly tank profitability. Fortunately there are a few easy things to take a look at to determine if we are overstaffed (or underselling). Once we understand where we are ...

Creating a Training Matrix

Chris SmithsmartPRENEUR Blog Series

Integrators have technicians of varying skill levels. From integrator to integrator those technicians are completely different in terms of their given skills, certifications, titles, pay scales, etc. Even within an integrator there is usually no clearly defined structure for what defines an Entry Level, Mid Level, or Senior Level Tech. The use of a training matrix becomes incredibly powerful in ...

Have a Disciplinary Process

Chris SmithsmartPRENEUR Blog Series

We hire well, have a documented process, onboard employees to that process, and regularly (usually weekly) manage our teams with dedicated time and intention… Wait, you aren’t doing all those things??? Separate article and discussion… but still, not everyone will make the cut. When employees are falling short of what is needed we have to take action. Having a clearly ...