Tag Archive

What Gets Measured Gets Done! It would be comforting to believe that we, as business owners and employees, are trying to delight our customers. But are we? If I asked you to measure how delighted your customers actually are, how would you go about it? Do you know when things went well or, more importantly, when they didn’t? If you aren’t surveying ...

Who is your best hire? Have you ever made a bad hire? Have you repeated that mistake? More than once? Making hiring mistakes are costly to both your business and employees. It’s a time suck, money suck, the onboarding is painful, unemployment payout, the morale of your team, shaken confidence in leadership, retention of your existing staff, and all of ...

Wishful Thinking In my previous role as the CEO of an integration firm I tried my best to keep an eye on the fundamentals of the business. I tried to use “the numbers” to paint a picture and help guide decision making. I took to sharing our results with fellow integrators as a way of understanding our business within the ...