In this episode Tom’s guest is Chris Smith. Tom and Chris discuss strategic planning to handle discipline issues with your employees.
Have a Disciplinary Process
We hire well, have a documented process, onboard employees to that process, and regularly (usually weekly) manage our teams with dedicated time and intention… Wait, you aren’t doing all those things??? Separate article and discussion… but still, not everyone will make the cut. When employees are falling short of what is needed we have to take action. Having a clearly ...
Episode 74: Is This My Client?
In this episode Tom’s guest is Chris Smith. In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the importance of choosing your clients for a good fit and a win-win-win relationship all around.
Is This My Client?
Decisions, Decisions You can’t be all things to all people. Selecting the right client(s) and right project(s) will result in a profitable business. The opposite is also true – painfully true! Consuming your time with the wrong client(s) prevents you from being able to take the right client(s) and project(s). This is known as “Opportunity Cost”. Ask These Questions Does ...
Episode 68: Service Pre-Authorization
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss the service pre-authorization form and the service workflow. The audio/video has some challenges on this episode but Chris’ strong message gets through.
Service Pre-Authorization
Is Your Service Profitable? As I meet with integrators it is usually a struggle for most to make money on their projects. For those that have actually cleared that first profit hurdle it is almost always countered by a severe lack of profitability on their service offering. In nearly all cases integrators are literally bleeding profitability on the service side ...
Episode 60: What comes first? Your priorities say a lot!
In this episode Tom’s guest is Chris Smith. Tom and Chris discuss how your priorities in business say a lot about how your company is perceived.
What Comes First? Your Priorities Say A Lot!
A Fly On The Wall I sat in a group discussion of integrators; it was interesting to be a fly on that wall. As various owner/operators shared about their business it struck me how often the priorities that were stated were conflicting and what it said about their company culture (even if they didn’t realize it). While it often takes ...
Episode 48: Service Plan Basics
In this episode Tom’s guest is Chris Smith of The Co Team. Tom and Chris discuss the basics and importance of service plans.
Service Plans – Things to Consider
I have watched as integrators overcomplicate the process of creating a service plan. Answering a few key questions will help to define the framework of your offering and be better able to price it accurately. Keep it simple! Seriously, one page, plain English, one price point (% of System Price), and non-optional. General Timing: Days/Hours of Operation Response Times: Acknowledgement ...