Service Plans – Things to Consider

Chris Smith smartPRENEUR Blog Series

I have watched as integrators overcomplicate the process of creating a service plan. Answering a few key questions will help to define the framework of your offering and be better able to price it accurately. Keep it simple! Seriously, one page, plain English, one price point (% of System Price), and non-optional. General Timing: Days/Hours of Operation Response Times: Acknowledgement ...

Hourly Labor Rates

Chris Smith smartPRENEUR Blog Series

What to charge clients for integration labor? It’s a two-way street that impacts what the integrator can afford to pay an employee and thereby retain that employee. And then there’s what the client “will” (or presumably “won’t”) pay. If that number is low then the pay, and likely quality, of that given employee will be low. Is that ultimately what ...