Why can’t I post a proposal to QuickBooks Online after deleting and re-adding a tax group in smartOFFICE Online?

John Coffin

The tax group that was deleted in smartOFFICE Online is still linked to the tax group in QuickBooks Online. Re-adding the tax group in smartOFFICE Online does not link to the existing tax group in QuickBooks Online because of this.

Please follow these steps to correct this issue:

1. Log in to QuickBooks Online.

2. Edit the existing QuickBooks Online tax group and rename with the letter z at the beginning of the name.

3. Mark the QuickBooks Online tax group as inactive.

4. Create a new QuickBooks Online tax group with the same name and information as the tax group that is in smartOFFICE Online.

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Posted in: smartOFFICE Online