Get answers to the most common questions


My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

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Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

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How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

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What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

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designMACHINE System Requirements

Hardware and Operating System Prerequisite Operating System: Windows 10 or higher are supported. Apple Hardware and Linux are currently not supported. You can run designMACHINE using a third party virtual Windows environment such as Parallels, VMWare or Fusion. Hardware Requirements: Intel-compatible Pentium 4 or higher with a minimum of 800 GHz, At least 1GB of RAM (4GB recommended), Hard disk with …

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smartOFFICE Online

How do I create a line item invoice?

You must first activate “Time and Material Billing” before a line item invoice can be created. When logged into smartOFFICE Online, click on the drop down arrow at the top right of the page next to your name and select “Settings”. Expand “Proposal Settings”. Expand “Payment Term Settings” Check the box “Include Time and Material Option”. You may also check …

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Can I request a new feature or make a suggestion?

Yes! You can click Help > Release Notes or go directly to There is a form on this page to submit feature requests and suggestions.

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How to add/update the price in a Product?

Steps to change the Company Products: 1. Click: Manage 2. Click: PRODUCTS 3. Search: Find product 4. Click: Action drop-down button to the right of the product 5. Click: Edit 6. Click: PRICING menu 7. Modify the fields you want to edit 8. Editable Fields: Cost Selling MSRP Map Price Tax Type Unit Margin: Will allow you to set the …

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How do I find a Purchase Order that was created from a Proposal?

There are several ways to locate a Purchase Order that was created from a Proposal. 1. Navigate to Proposal > Details of the Proposal the Purchase Order was created from and expand “Line Items”. Click on the “Purchase Order” tab. The Purchase Order’s number is listed next to each line item that is on the Purchase Order. Clicking on this number …

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How can I resize my company logo on my proposal template?

In your Proposal Template, highlight the Smart Tag [***Company Logo***]. Click the button Add Company Logo (looks like an open book). Right click on the logo and select Image Properties. Set either the Height or Width (not both) to size the logo. Then click OK.

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