Get answers to the most common questions


My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

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Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

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How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

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What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

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designMACHINE System Requirements

Hardware and Operating System Prerequisite Operating System: Windows 10 or higher are supported. Apple Hardware and Linux are currently not supported. You can run designMACHINE using a third party virtual Windows environment such as Parallels, VMWare or Fusion. Hardware Requirements: Intel-compatible Pentium 4 or higher with a minimum of 800 GHz, At least 1GB of RAM (4GB recommended), Hard disk with …

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smartOFFICE Online

What does the Export option under Proposal do?

The menu option Export under Proposal creates a sr5 file. This file is used to import the proposal into designMACHINE.

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Can I quickly edit all proposal line items?

There is a mass edit option for proposal line items. Navigate to Proposal > Details. Expand the Line Items section. Click the “Edit” button at the bottom. This will make the following fields editable for all line items under the Pricing tab: Quantity, Make, Model Number, Discipline, Description, Taxable, Unit, Unit Cost and Unit Selling. Make the necessary changes and …

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How to add/update UPC Code in a Product?

Used to track the UPC code of the product. Steps: 1. Click: Manage 2. Click: PRODUCTS 3. Search: Find product 4. Click: Action drop-down button to the right of the product 5. Click: Edit 6. Click: Specifications 7. Editable: UPC Code 8. Click SAVE button smartOFFICE Link: Company Products

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What image formats are supported?

smartOFFICE Online only supports the following image formats: jpeg, jpg, png and bmp

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Can I set an override material price for Assemblies?

Assemblies can not have an override material price. Packages have an option to set an override material price. Packages should be created instead when an override material price is needed.

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