Get answers to the most common questions


My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

Mark as helpful. 4

Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

Mark as helpful. 2

How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

Mark as helpful. 0

What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

Mark as helpful. 5

designMACHINE System Requirements

Hardware and Operating System Prerequisite Operating System: Windows 10 or higher are supported. Apple Hardware and Linux are currently not supported. You can run designMACHINE using a third party virtual Windows environment such as Parallels, VMWare or Fusion. Hardware Requirements: Intel-compatible Pentium 4 or higher with a minimum of 800 GHz, At least 1GB of RAM (4GB recommended), Hard disk with …

Mark as helpful. 4

View category →

smartOFFICE Online

Why is Get Calendars not showing the calendars that I want to set for Users?

Get Calendars will only display calendars that your user is able to “Make Changes to Events” or “Make Changes and Manage Sharing”. The user of the calendar needs to go to “Share This Calendar” for their calendar, enter the email address that is set for your smartOFFICE Online user, and set the Permission Settings to either of these options. A quick way to know …

Mark as helpful. 0

How to add a UserKey for Portal?

First you need to generate the key from the Portal site: Log in to your Portal account Click Settings Scroll down to Integrations Click Generate Key in the smartOFFICE Section Then you need to enter the key in smartOFFICE Online: Log in to your smartOFFICE Online account Click the Admin Menu at the top right Click Settings Expand the Integrated Applications …

Mark as helpful. 2

How many proposals can be in a project?

The limit is 10 proposals in a project. There are some cases where you can stretch this to 13-15 but 10 is the safer number.

Mark as helpful. 0

Why is the background image on my Title Page shrunken down?

The Title Page’s background image may shrink down if the proposal’s name is very long and you are using a large font size. To fix this issue, navigate to Proposal > Print Setup. Expand the Title Page section. Highlight the Smart Tag [***Proposal Name***]. Click the Size button and select a smaller size. Click Generate or use Proposal > Print …

Mark as helpful. 0

How to add/update Vendor URL in a Product?

Used to quickly lookup the product vendor on the internet Steps: 1. Click: Manage 2. Click: PRODUCTS 3. Search: Find product 4. Click: Action drop-down button to the right of the product 5. Click: Edit 6. Click: Specifications 7. Editable: Vendor URL 8. CLICK TO VISIT – Will open to that URL 9. Click SAVE button smartOFFICE Link: Company Products

Mark as helpful. 0

View category →

Contact Us

Your Success is Our Goal.

We’re here to HELP!

Connect via CHAT on the bottom right of your screen, send us an email, or give us a call.
We would love to hear from you.

Simply Reliable, Inc

10460 Roosevelt Blvd. North
Suite 238
St. Petersburg, FL 33716

800 209 9332

(727) 914 5100

    Your Name (required)

    Your Email (required)

    How can we help you?

    Which product is your question about?


    Your Message

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.