Get answers to the most common questions


My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

Mark as helpful. 3

Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

Mark as helpful. 1

How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

Mark as helpful. 0

What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

Mark as helpful. 5

designMACHINE System Requirements

Hardware and Operating System Prerequisite Operating System: Windows 10 or higher are supported. Apple Hardware and Linux are currently not supported. You can run designMACHINE using a third party virtual Windows environment such as Parallels, VMWare or Fusion. Hardware Requirements: Intel-compatible Pentium 4 or higher with a minimum of 800 GHz, At least 1GB of RAM (4GB recommended), Hard disk with …

Mark as helpful. 2

View category →

smartOFFICE Online

How do I add custom fields for contacts and products?

When logged into smartOFFICE Online, click the drop down arrow at the top right of the page next to your name and select “Settings”. Expand “Custom Fields”. Expand either “Product Fields” or “Custom Fields” depending on which you would like to make a custom field. Click the “Add” button. Click in the box under the header “Field” and type in …

Mark as helpful. 0

How do I set my currency symbol?

Click the Admin Menu and select Settings. Expand the General Settings section. Expand the Global Settings section. Click on Currency Format Settings. Enter the currency symbol in the Currency Symbol box and click Update. Note: Currency Format may also be set here.

Mark as helpful. 1

How to add/update the Product Text in a Product?

Long descriptive text describing the features of a product. Steps: 1. Click: Manage 2. Click: PRODUCTS 3. Search: Find product 4. Click: Action drop-down button to the right of the product 5. Click: Edit 6. Click: General menu modify the fields you want to edit 7. Editable: Product Text 8. Click SAVE button smartOFFICE Link: Company Products

Mark as helpful. 0

How do I see more than 10 records?

When logged into smartOFFICE Online, click the drop down arrow at the top right of the page next to your name and select “Settings”. Expand “General Settings”. Expand “Global Settings”. Click on “No of Records Setting”. Click in the drop down next to “No Of Records” and select an amount. The choices are 10, 25, 50 or 100. Click the …

Mark as helpful. 0

What does the Display Override checkbox next to accessories do?

The Display Override checkbox can be set so that the accessory always shows as a line item on the proposal when the setting Hide Accessories is set for the proposal template .

Mark as helpful. 1

View category →

Contact Us

Your Success is Our Goal.

We’re here to HELP!

Connect via CHAT on the bottom right of your screen, send us an email, or give us a call.
We would love to hear from you.

Simply Reliable, Inc

10460 Roosevelt Blvd. North
Suite 238
St. Petersburg, FL 33716

800 209 9332

(727) 914 5100

Your Name (required)

Your Email (required)

How can we help you?

Which product is your question about?


Your Message

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.