Get answers to the most common questions


designMACHINE

My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

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Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

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How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

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What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

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Does Simply Reliable look at my customer’s information?

We take your privacy, and the privacy of your clients, seriously.  Our staff will only access your account if you are having an issue and if you give us permission to view the data.

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smartOFFICE Online

How do I export a proposal to an Excel file?

A selected proposal may be exported to an Excel file by navigating to Proposal > Print Setup, hovering the cursor over Action and selecting the option “Export Proposal Excel”.

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How do I set my language?

Click the Admin Menu and select Settings. Expand the General Settings section. Expand the Global Settings section. Click on Language Setting. The current languages that may be set are: English US, German, French, Dutch and English UK.

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How to add/update Installation Notes in a Product?

Installation Notes – Any instructions needed to install the product Steps: 1. Click: Manage 2. Click: PRODUCTS 3. Search: Find product 4. Click: Action drop-down button to the right of product 5. Click: Edit 6. Click: General menu modify the fields you want to edit 7. Editable: Installation Notes 8. Click SAVE button smartOFFICE Link: Company Products

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How do I add custom fields for contacts and products?

When logged into smartOFFICE Online, click the drop down arrow at the top right of the page next to your name and select “Settings”. Expand “Custom Fields”. Expand either “Product Fields” or “Custom Fields” depending on which you would like to make a custom field. Click the “Add” button. Click in the box under the header “Field” and type in …

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How do I set my currency symbol?

Click the Admin Menu and select Settings. Expand the General Settings section. Expand the Global Settings section. Click on Currency Format Settings. Enter the currency symbol in the Currency Symbol box and click Update. Note: Currency Format may also be set here.

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Contact Us

Your Success is Our Goal.

We’re here to HELP!

Connect via CHAT on the bottom right of your screen, send us an email, or give us a call.
We would love to hear from you.

Simply Reliable, Inc

10460 Roosevelt Blvd. North
Suite 238
St. Petersburg, FL 33716

800 209 9332

(727) 914 5100




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