Employment Opportunities

Position: Tech Support Representative

The TSR is a key member of the Customer Acquisition and Care Team. Responsibilities range across the customer lifecycle phases of prospective, new and ongoing subscriber. This is a work from home position.

Responsibilities include:

• Engage with potential and current subscribers in an effort to assist them in learning and the using Simply Reliable products.
• Develop knowledge base to provide self service solutions for subscribers.
• The TSR will support the Customer Success Rep with onboarding prospective and new subscribers.
• The TSR will be responsible for monitoring the chat and following up with email to support the subscriber base.
• The TSR will update data in the software during periods when support calls are slow.

The Company: Simply Reliable, Inc.

Simply Reliable, Inc (SRi) is a privately-held Software as a Service (SaaS) platform company headquartered in St Petersburg, Florida and was recently named one of the top 4 tech startups in St. Petersburg by The Tech Tribune. We make smartOFFICE a cloud-based end-to-end business process solution for Smart Home installation contractors such as AV, IT, Security, and electricians, and designMACHINE a patented desktop application that automates the creation of installation documentation.

Experience and Attributes:

• 1-2 Years experience in tech support of SaaS products
• Strong understanding of Microsoft products, Windows, and browsers such as Chrome, Safari, Firefox, etc.
• Ability to work with minimal supervision from home
• Strong computer skills
• Problem solver
• Nurturing personality

Performance Review and Compensation:

This position is a salary based position.

To apply click here to go to our Indeed post.