Does your business need an operating system?

Tom CoffinsmartPRENEUR Blog Series

Like the CI business, in your business change is the only constant. Companies must continuously evolve and adapt to stay competitive. To succeed in this ever-shifting landscape, having a well-defined business operating system and efficient workflow processes is nothing short of essential. In my experience working with thousands of companies the last 20 years, process and an effective business operating system are crucial to the success of any business.

What is a Business Operating System?

A Business Operating System is the set of interconnected processes, tools, and methodologies that define how a company operates and manages its day-to-day activities. Think of it as the heart and soul of a business, regulating everything from strategy development to execution.

Evaluating a business operating system

  1. Clarity of Purpose: It should help a company articulate its mission, vision, and values. This clarity serves as a guiding light, aligning all team members toward a common goal. I recommend creating a visual workflow, like the corner section above I used for this blog’s image, to better understand your company’s specific workflow.
  2. Efficiency and Consistency: With well-defined processes in place, your business operating system of choice ensures that tasks are completed consistently and efficiently. This reduces errors, boosts productivity, and saves valuable time and resources.
  3. Growth: In many cases the business operating system may do more than you are ready for. That’s OK, grow into the processes. Each step along the way will enhance your company’s efficiency.
  4. Data-Driven Decision-A complete end-to-end business operating system provides for the collection and analysis of data. This, in turn, enables informed objective decision-making, helping a business spot trends, identify opportunities, and mitigate risks.

The Role of Workflow Processes

Workflow processes are the individual steps and actions that make up the broader business operating system. They are the nuts and bolts that keep the machinery of an organization running smoothly. Here’s why they matter:

Streamlined Operations

Efficient workflow processes streamline operations by eliminating bottlenecks and redundant tasks. This ensures that resources are utilized optimally and that every task contributes to the overall goals of the business.

Consistency and Quality

Consistency in workflow processes translates to consistency in the quality of products or services. Customers come to expect a certain level of quality, and a well-defined process helps deliver on those expectations consistently. Avoid one off projects that do not conform to what your business excels at. It might look sweet at first but just like in moneyball, go for consistency.


Workflow processes create clear lines of accountability. Team members know their roles and responsibilities, reducing confusion and finger-pointing when things go awry. This accountability fosters a sense of ownership and pride in one’s work.


As a business grows, so do its demands. Workflow processes can be scaled up to accommodate increased workloads, ensuring that the company can expand without sacrificing quality or efficiency.

Investing in the development and continuous improvement of your business operating system and workflow processes is not a luxury; it’s a necessity. It’s the foundation upon which sustainable growth and success are built. So, whether you’re a new company just starting out trying to figure out where your sweet spot is or an established multi-state location CE Pro top 20, remember that your business operating system and workflow processes are the keys to unlocking your company, your team, and your full potential.

Commercial Time:

  • In order for a business to succeed it must have process.
  • The best way to implement process is through software, and, not 13 different softwares, sticky notes, and bubble gum. A complete end-to-end business operating system.
  • That’s why we built SmartOffice back in 2002.
  • That’s why we were the first in the cloud in 2013 smartOFFICE.
  • And, that is why we are excited to announce simplyreliable|OS, The complete end-to-end business operating system available on the cloud and mobile.
  • Visit us at CEDIA Expo 2023 this week in Denver booth #3631
About the Author

Tom Coffin

Facebook Twitter

Tom Coffin is CEO/President/Co-Founder of Simply Reliable. He has owned and operated companies in retail, security, Audio/Video, Systems Integration, and Home Automation product manufacturing sector.