It’s time to have one of those discussions with a team member.   Your expectations are not being met and you can’t let the situation fester. Sometimes, even your best employees can fall into a rut or make poor decisions. How do you get your point across?Your discussion should have three elements: Direct Specific Non-punishing Let’s take them in order. …

We interrupt this leadership series for a math lesson. Here’s the question: How do you assess a team member’s value to the organization?  The math:    Contributions – Distractions = Value It’s really that simple and really that difficult.  The most perplexing decisions I had to make as a leader involved high performance team members in critical jobs who were …

Coach them up or coach them out.  As a leader, you have the same decision for every person on your team.  Does that seem a bit over the top? It’s not. Let’s discuss why: What motivates employees?  Money can attract employees, but non-monetary factors will cause you to lose them.  You can find a number of recent studies that show …

Successfully measuring and improving your team members’ performance must be an ongoing process, not an event.  It’s an absolute truth that team members should not hear negative feedback for the first time in a performance review meeting.  The opposite is also true: positive feedback should be delivered when good performance occurs. Without the benefit (or hindrance) of an employee review …

Hint:  that’s a false question. The reality is that to build and sustain a high-performing business you need both.   Simply Reliable’s suite of products help you profitably manage your business, from sales through customer satisfaction.  In this blog series, our goal is to assist you in excelling at leading your business. I was once fortunate to be selected to the …