Am I Overstaffed?

Chris SmithsmartPRENEUR Blog Series

We would all like to run profitable businesses. The largest expense for a business are its people. If we have too many of them compared to our sales volume we can quickly tank profitability. Fortunately there are a few easy things to take a look at to determine if we are overstaffed (or underselling). Once we understand where we are ...

Creating a Training Matrix

Chris SmithsmartPRENEUR Blog Series

Integrators have technicians of varying skill levels. From integrator to integrator those technicians are completely different in terms of their given skills, certifications, titles, pay scales, etc. Even within an integrator there is usually no clearly defined structure for what defines an Entry Level, Mid Level, or Senior Level Tech. The use of a training matrix becomes incredibly powerful in ...

Have a Disciplinary Process

Chris SmithsmartPRENEUR Blog Series

We hire well, have a documented process, onboard employees to that process, and regularly (usually weekly) manage our teams with dedicated time and intention… Wait, you aren’t doing all those things??? Separate article and discussion… but still, not everyone will make the cut. When employees are falling short of what is needed we have to take action. Having a clearly ...

Is This My Client?

Chris SmithsmartPRENEUR Blog Series

Decisions, Decisions You can’t be all things to all people. Selecting the right client(s) and right project(s) will result in a profitable business. The opposite is also true – painfully true!  Consuming your time with the wrong client(s) prevents you from being able to take the right client(s) and project(s). This is known as “Opportunity Cost”.  Ask These Questions Does ...

Service Pre-Authorization

Chris SmithsmartPRENEUR Blog Series

Is Your Service Profitable? As I meet with integrators it is usually a struggle for most to make money on their projects. For those that have actually cleared that first profit hurdle it is almost always countered by a severe lack of profitability on their service offering. In nearly all cases integrators are literally bleeding profitability on the service side ...

Service Plans – Things to Consider

Chris SmithsmartPRENEUR Blog Series

I have watched as integrators overcomplicate the process of creating a service plan. Answering a few key questions will help to define the framework of your offering and be better able to price it accurately. Keep it simple! Seriously, one page, plain English, one price point (% of System Price), and non-optional. General Timing: Days/Hours of Operation Response Times: Acknowledgement ...