Are You Set Up To Service?

Tom CoffinsmartPRENEUR Blog Series

The Aging Smart Home

As the smart home market matures, more and more homeowners are looking for help with maintenance, service, and troubleshooting of their smart home systems. This presents an opportunity for Systems Integrators to expand their services and offer profitable smart home services to their clients. However, putting in place a profitable service department for the smart home market requires careful planning and execution. Here are 5 steps you can implement to be ready.

Step 1: Define Your Service Offerings

The first step in building a profitable service department for the smart home market is to define your service offerings. This involves identifying the types of services that you will offer, as well as the pricing and delivery models that you will use. You may provide maintenance, support, troubleshooting, and repair but only on the brands you sell or will you extend that to other brands. What about if you sold it or if they purchased their products elsewhere? You will need to determine which services you will offer and how you will price them to ensure profitability. Chris Smith has recently written a smartPRENEUR Blog about Service Pre-Authorization forms I recommend you review as well.

Step 2: Hire Skilled Technicians

To provide high-quality smart home services, you will need to hire skilled technicians with experience in smart home systems. Look for candidates with certifications in smart home technologies and experience in installation, maintenance, and repair of smart home systems. You may also want to consider providing ongoing training to your technicians to ensure that they stay up to date with the latest technologies and best practices. Service technician is a different position and requires different skills from an installation technician. Look for an upcoming smartPRENEUR Blog post by Jason Sayen in July where he discusses employee onboarding and using the DiSC method to assist with hiring.

Step 3: Invest in Tools and Equipment

To provide efficient and effective smart home services, you will need to invest in the right tools and equipment. This may include specialized tools for installation and repair, as well as software and diagnostic tools for troubleshooting and maintenance. By investing in the right tools and equipment, you can improve the quality of your services and reduce the time it takes to complete them.

Step 4: Develop Service Processes and Procedures

To ensure consistent and high-quality service delivery, you will need to develop service processes and procedures. This includes creating a service delivery framework that outlines the steps involved in delivering smart home services, as well as standard operating procedures for common tasks such as installation and troubleshooting. By developing clear and consistent processes and procedures, you can improve the efficiency and effectiveness of your service department. Our smartPRENEUR Blog and Podcast series have covered this extensively. Both Chris Smith and Jason Sayen have written spoken quite a bit on this subject.

Step 5: Market Your Services

Finally, to build a profitable service department for the smart home market, you will need to market your services effectively. This may involve creating a dedicated website or landing page for your smart home services, as well as targeted advertising and outreach to potential clients. You may also want to consider partnering with smart home manufacturers, local Real Estate Agents, Community Managers, and Builders to promote your services to their customers.

Building a profitable service department for the smart home market requires careful planning and execution. By following these steps, my goal is to get you to think about the processes required to develop a profitable and sustainable smart home service offering that meets the needs of your clients and drives business growth.

Go forth and prosper…

About the Author

Tom Coffin

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Tom Coffin is CEO/President/Co-Founder of Simply Reliable. He has owned and operated companies in retail, security, Audio/Video, Systems Integration, and Home Automation product manufacturing sector.