Get answers to the most common questions


My Virus Software is saying designMACHINE is infected.

Some virus software will trigger a false positive for viruses with our installer. We are working with them to resolve this issue. In the meantime, if you downloaded the installer from our website, then you can be sure that it is safe. You will need to create an exception for our installer or disable the virus protection during install.

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Will I lose my products and projects if I run the latest designMACHINE installer with a new Activation Code?

No. Products and Projects will not be lost or deleted if you run the designMACHINE installer. Only the license and the program is updated.

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How do I create a prewire drawing?

You first need to create a product in designMACHINE called Generic Head End Prewire. All of the outputs that will be required should be added to this product. Generic products also need to be in your product database with their required inputs. After you have these products created in product database you can create a new project. Create your rooms. …

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What is designMACHINE?

Currently designMACHINE is software that builds block schematic drawings, cable schedules and label information without the need for the user to utilize or have any drafting skills.

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designMACHINE System Requirements

Hardware and Operating System Prerequisite Operating System: Windows 7 or higher are supported. Apple Hardware and Linux are currently not supported. You can run designMACHINE using a third party virtual Windows environment such as Parallels, VMWare or Fusion. Hardware Requirements: Intel-compatible Pentium 4 or higher with a minimum of 800 GHz, At least 1GB of RAM (4GB recommended), Hard disk with at …

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smartOFFICE Online

What is the difference between Generate and Preview?

smartOFFICE Online’s proposal templates are based on HTML. The Generate and Proposal > Print options do a full render of the HTML. This means what you see in the window is exactly how the Proposal will print or save to PDF. Preview is a quick view which does not fully render the HTML.

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Can I sort my proposal by Discipline and then Room?

Additional Sorts may be added to the proposal template. The additional sorts that are available are Discipline, Phase and Make. Navigate to Proposal > Print Setup Under General Settings there is an option called Additional Sort. Check this box. Set the Sort Type option to Discipline. Set the Add Sort To option to Top. Set the Add Summaries option. The summary …

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Why do my Proposals, Purchase Orders, Work Orders and Invoices not display when I click Print?

A pop-up window displays when you click print for Proposals, Purchase Orders, Work Orders and Invoices. Most browsers have pop-up blockers turned on by default. You will need to either disable the pop-up blocker or make an exception for in order to use the print option.

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What do I do if a customer wants to remove or add a product to an accepted proposal?

A Change Order should be created if any changes need to be made to an accepted proposal. Lock the proposal on Proposal > Settings if the proposal is not already locked.  Navigate to Proposal > Add Products. Use the Action menu next to a proposal line item that needs to be removed and select Delete. OR Drag a product or use …

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What does the Export option under Proposal do?

The menu option Export under Proposal creates a sr5 file. This file is used to import the proposal into designMACHINE.

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