Our History
For almost three decades Jonathan Knapp was the owner of a Palm Beach, Florida, company specializing in the custom design and installation of whole house electronic systems. Jonathan found that his business required software that could integrate both their products database with a proposal tool. The proposal application had to incorporate the generation of custom configurations with professional looking sales proposals. An experienced programmer, he developed this proposal application so that it would generate proposals including standardized pricing and information. Over time, additional software modules for managing the purchases, change orders, delivery, and installation of these products were developed. This remarkable software supports multiple users in a consistent and professional manner.
As a sales and service business owner, Jonathan learned the value of effective business systems for accomplishing simple day-to-day business tasks. Many problems in business are due to a lack of communication and poor implementation of business systems. He observed that for an all-in-one business system to be effective, several things were necessary:
▪ It must be available for use by the entire group
▪ It must be easy to learn and user friendly. The user interface is critical.
▪ It must integrate those tasks that absorb much of our time
▪ It must reduce or eliminate redundant data entry
▪ It must be stable, reliable and maintain data integrity
The theory behind Simply Reliable Software's SmartOffice is that multi-user access to common databases (with defined user privileges) is a method of implementing a business system and gaining consistency throughout any organization. Simply Reliable believes that if you "make the right way the easiest way," employees will happily follow it. Jonathan did this in his business, and his employees found the software empowered them to be more self-sufficient (saving time researching client information and generating documents). The system provides centralized database access, improving post-sale communication between sales, accounting, and operations, and projecting a professional image to prospects and clients. Other benefits included better team collaboration, which leads to improvements in team spirit and employee morale.